|
Course Information
Supervisory Management
As a manager, your team is one of the most critical resources at your disposal in order to
successfully achieve your work objectives. Gain proven competence in team management
through this skills programme specifically designed for first line managers, supervisors and
foremen.
Project Management
“A plan is nothing, planning is everything.” Do you want to plan, manage and control projects
successfully? Enroll for this skills programme which builds competence in Project
Management and develops your skills and knowledge to become a successful and soughtafter
project manager.
Train the Trainer “Facilitate Learning”
You will be able to conduct a group training session with a difference. You will be confident
enough to allow the learners to become responsible for their own learning while you guide
them towards a state of readiness for assessment through the use of structured activities
which all have the achievement of the outcome as the foundation.
Plan a Learning Programme and Develop Training Material
You will be able to formulate learning outcomes correctly and then use these to develop the
programme and the materials. You will be able to devise facilitation and assessment
strategies and compile all relevant documents for the learning intervention – not only printed
media, but other media too, such as videos and computer-based materials.
Customer Service
“The very foundation and future of our business depends on building and maintaining our
customer service levels and performance!”
This workshop will provide you with the skills to manage a customer base; add extra value to
company products/services in order to gain that competitive advantage; evaluate and analyse
company customer service standards performance; avoid customer complaints; and assist
employees in formulating ongoing personal self improvement plans.
Salesmanship
“Our business’s future depends on generating maximum sales volumes to enable it to achieve
maximum profits!”
The aim of this workshop is to focus on attitude towards the importance of maximum sales
volumes, the difference between “order taking” and “selling skills” to generate higher sales
volumes, determining of and selling to customer’s needs, understanding of a customer base
and finding new customers.
Skills Development Facilitator
You will be able to conduct a skills audit in your workplace and from that, compile a workplace
skills plan. You will then be able to implement the training as planned and keep track of all the
skills development interventions taking place.
Assessor
You will be able to conduct outcomes-based assessments using a variety of assessment
techniques and instruments. You will be able to consider all evidence relevant to a particular
training intervention and institute all appropriate methods and checks to determine whether
the identified criteria have been met by the candidate. You will make a judgement about the
competence of the candidate and then give feedback to all relevant parties. |