Customer Service
Curriculum

Selling Effectively
Curriculum

Human Resource Skills Programmes
- Recruitment and selection
- HR Administration and Remuneration
- Employment Legislation

Training Dates Schedule 2013

The schedule is an Acrobat PDF file, you may either click view to open the file online, fill out and print or you may click download to save the file to your computer, open, fill out and print in your own time.

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COURSES OFFERED BY THE EDUTEL GROUP OF COMPANIES

EDUTEL WHOLESALE AND RETAIL ACADEMY (PTY) LTD

(W&R = Wholesale and Retail)

NQF1: General Education and Training Certificate: Adult Basic Education and Training, NQF2: National Certificate: Service Station Operations – Forecourt Attendant, ID 62709, NQF2: National Certificate: W&R Distribution, NQF2: National Certificate: W&R Operations, NQF3: National Certificate: Wholesale And Retail Operations (Forecourt Supervision), ID 63409, NQF3: National Certificate: Informal Small Business Practices, NQF3: National Certificate: W&R Sales Practices, NQF4: Further Education and Training Certificate: Generic Management - Service Station Site Management, ID 66309, NQF4: National Certificate: W&R Operations Supervision, NQF4: National Certificate: W&R Credit Control, NQF4: Further Education and Training Certificate: Generic Management, NQF5: National Certificate: Generic Management, NQF5: National Certificate: W&R Buying Planning

Other Skills courses offered by Edutel

• Till Operator (OFO Code 631102) [5 unit stds]
• Cashier/Till Operator (OFO Code 631102 – Office Cashier) [3 unit stds]
• Dispatch Clerk (OFO Code 591201) [1 unit std]
• Receiving Clerk (OFO Code 591201) [1 unit std]
• Dispatch and Receiving Clerk (OFO Code 591201 – Dispatch and Receiving Clerk) [2 unit stds]
• Dispatch and Receiving Clerk (OFO Code 591201) [3 unit stds]
• Dispatch and Receiving Clerk (OFO Code 591201) [5 unit stds]
• Stockroom Clerk (OFO Code 501105 – Stock Clerk/Officer) [2 unit stds]
• Stockroom Clerk B (OFO Code 501105) [5 unit stds]
• Stockroom Clerk (OFO Code 501105) [3 unit stds]
• Sales Assistant – General (OFO Code 621101 – Sales Assistant) [2 unit stds]
• Front end Supervisor (OFO Code 621501) [3 unit stds]
• Front end Supervisor B (OFO Code 621501) [5 unit stds]

and many more ……

EDUTEL SKILLS DEVELOPMENT (PTY) LTD

NQF4: Further Education and Training Certificate: Youth Development, ID 57428, NQF4: Further Education and Training Certificate: Occupational Directed Education Training & Development Practices, NQF5: National Diploma: Occupational Directed Education Training & Development Practices, NQF6: National Certificate: Occupationally Directed Education, Training and Development Practices, ACE: Education (School Management and Leadership)

Various Skills Programmes such as:

• Skills Development Facilitator
• Assessor
• Moderator
• Recognition of Prior Learning
• Assessor Training customized for Educators
• HR Consultant
• Quality Assurance
• Programmes for Educators to earn PD Points

and many more ……

EDUTEL SERVICES COMPANY (PTY) LTD

Management Training (click for brochure)

• FET Certificate: New Venture Creation NQF4
• FET Certificate: Generic Management NQF4
• FET Certificate: Marketing NQF4
• FET Certificate: Business Administration Services NQF4
• National Diploma: Human Resources Management NQF 5
• FET Certificate: Human Resources Management and Practices Support NQF4

Skills programmes:

• Project Management
• Computer Literacy
• Project administration and control
• Project statistics
• Managing a project
• Project planning and organising
• Communicating with clients
• Quality assurance in projects
• Develop your own entrepreneurial profile
• Mobilising resources for a new venture
• Start up a small business
• Scoping venture opportunities
• Marketing a new venture
• Financing a small business
• Develop, implement and monitor a quality policy for a new venture
• Refine your Business Customer Relations
• Marketing skills
• Customer relations skills
• Business skills
• Management skills
• Refine your Business Administration Activities – click
• Effective business administration
• Communication in the business sector
• Administration procedures
• Financial administration
• Working with service providers
• Secretarial services
• Reception services
• Switchboard operations
• Financial administration
• Banking administration
• Personal/executive assistant services
• Technical assistance
• Typing
• Data capturing
• Systems administration
• Human Resources administration
• Basic contracts administration
• Legal secretarial services
• Reception supervision
• Change administration and management
• Relationship management
• Project co-ordination

EDUTEL PUBLIC SERVICES COMPANY

• National Certificate in Public Administration NQF3
• National Certificate: Generic Management: Public Administration, ID 58346, NQF 4
• National Certificate: Inspection and Enforcement Services, ID 49107, NQF 5
• National Certificate: Public Administration, ID 50060, NQF 5

Skills Programmes:

• Computer skills
• Apply the Batho Pele principles to own work role and context
• Basic employment rights, responsibilities and deal with appropriately with own

Grievances and Disputes

• Manage own performance and work in a public sector workplace
• Perform basic business calculations
• Monitor and control reception area and the receiving and satisfaction of visitors
• Demonstrate and apply knowledge of the role and responsibilities of local, national and provincial government in South Africa
• Customer service in the public service context
  

Self Enrichment Course

Top Performance – Your outcomes based programme to becoming a top learner. (This includes study methods, dealing with exam stress, preparing for exams etc.)